Q: Do you offer shipping to countries outside the U.S. and Canada?
A: At the moment, we only deliver to locations across the United States and all Canadian provinces/territories. We regret that we don’t currently provide international shipping to any other regions.
Q: What’s the best way to find my correct size?
A: Grab a soft tape measure and follow our Size Guide to measure your bust/chest, waist, and hips accurately. If you’re between two sizes, opt for the larger size for a comfortable, relaxed fit or the smaller size for a more fitted, polished look.
Q: How can I keep track of my order’s delivery status?
A: As soon as your order leaves our warehouse, we’ll send a shipping confirmation email to you. This email includes a unique tracking number and a direct link to monitor your package’s progress. U.S. orders are tracked through USPS, while Canadian orders use USPS International—once your package reaches Canada, you can also track it via Canada Post for the latest updates.
Q: What should I do if my package is lost or taking longer than expected?
A: For U.S. customers: If your package is lost or significantly delayed, please contact us within 7 days of the marked delivery date. For Canadian customers: First, allow an extra 5–7 business days to account for cross-border customs clearance delays, then get in touch within 14 days of the marked delivery date. Send an email to [email protected] with your order number and tracking number, and our team will help resolve the issue.
Q: How long will it take to get my refund after returning an item?
A: Once we receive your returned item and complete our inspection, we’ll process your refund within 5–10 business days. The refund will be issued to your original payment method, and your bank may require an additional 3–5 business days to process the credit into your account.
