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Return & Refund Policy

We want you to be completely happy with your purchase. If you’re not satisfied, here’s everything you need to know about returning items and getting a refund:

1. How Long Do I Have to Return an Item?

You can start a return within 30 calendar days of the delivery date (as shown in your shipping tracking info). Returns requested after 30 days won’t be accepted, and no refund will be given.

2. What Items Are Eligible for Return?

To qualify for a return, your item must:
  • Be unworn, unwashed, and in its original, resellable condition
  • Have all original tags, labels, and packaging (if applicable)
  • Be free from stains, odors, damage, or any signs that it’s been used

3. Which Items Can’t Be Returned?

For health and safety reasons, these items are final sale and can’t be returned (clearly marked on product pages):
  • Products labeled “Final Sale”
  • Custom or personalized items

4. Can I Exchange an Item?

We don’t offer direct exchanges for size, color, or style. To get a different product:
  1. Place a new order for the item you want.
  2. Return your original item (following the steps below) to get a refund.

5. What If I Received a Defective or Wrong Item?

If you got a defective, damaged, or incorrect item (e.g., wrong size/color), please contact our support team right away.

6. How Do I Start a Return?

Before sending anything back, please do the following:
  1. Send an email to [email protected] with:
    • Your full order number
    • Why you’re returning the item (e.g., “size doesn’t fit,” “stitching is faulty”)
    • Clear photos of the item (required if it’s defective or wrong—photos must show the problem and original packaging)
  2. Our team will review your request in 2–3 business days and let you know if it’s approved.
  3. If approved, we’ll send you detailed instructions (including the return address and a shipping label, if applicable).
  4. Don’t send items back without approval—unauthorized returns won’t be processed, and you won’t get a refund.

7. How Long Does a Refund Take?

After we receive your returned item, we’ll inspect it (allow 5–7 business days for this process). We’ll then email you to confirm if your refund is approved or denied.
  • Approved refunds are credited to your original payment method within 5–10 business days.
  • Note: Your bank or credit card company may take an extra 3–5 business days to show the refund in your account (this is out of our control).

8. What If My Refund Is Late or Missing?

If you haven’t received your refund within the expected time:
  1. First, check your bank or credit card statement—refunds often show up as a credit instead of a separate transaction.
  2. Contact your bank or credit card issuer to ask about their processing times.
  3. If you still can’t find the refund, email [email protected] with your order number and refund reference (if you have it), and we’ll look into it right away.

9. Canadian Orders – Duties & Taxes

For orders shipped to Canada:
  • Import duties, taxes, and customs fees from the Canada Border Services Agency (CBSA) or shipping carrier can’t be refunded, no matter what.
  • When you return an item, we’ll only refund the product price (and original shipping fees, if required by law and the return is our fault). Duties, taxes, and customs fees aren’t included in refunds.
If you have more questions or need help, email our customer support team at [email protected]. We’re here to assist you quickly!